COVID-19 Information

18th March 2020

All sign ups for new and returning customers are temporarily suspended due to the extremely high volume of new customers. We will post any updates here. Please bear with us.

Please see our new pick-up point page for the latest information on where to pickup your veg.

This page has been created to provide regular updates in relation to Covid-19 and its implications for our veg scheme. We know these are difficult times but we are determined to keep supplying you with fresh produce from our small farmers and producers who you’ve helped us support over the years. As long as the farmers keep on farming (and delivering) we plan to carry on getting your veg to you!  

We’ll issue emails as needed for particular pickup points but this is the first place to check for updates – and we will update it regularly if and when arrangements change. 

Keeping safe: We’ve been taking extra precautions (see bottom of this page) in our packing and delivery operations over the last couple of weeks to minimise the risk of transmitting the virus. But please remember that all collection points are public spaces, so do bring wipes or hand sanitiser to wash/wipe hands after picking up your bags, as you would when using any other shop. Do not touch your face when out and about, and take notice of hygiene reminders posted at the collection points. Then please remember to wash your hands before and after you unpack your bags at home. We’ll be quarantining your returned plastic bags for five days between them being returned and repacked to eliminate risk of contamination. As always, remember to wash all fruit and vegetables before use. 

Bear with us: we will always try and get back to you as soon as we can but please be patient if we do not answer your calls or emails immediately – we are also juggling staff absences and logistical challenges. 

Can’t collect your bag? If you’re having to stay home, you are welcome to send a friend, neighbour or family member to collect your bag for you. Just make sure they have the collection instructions and padlock codes they need. Please join our Customer Facebook group to connect with other customers near you so you can help one another out. 

Please see our new pick-up point page for the latest information on where to pickup your veg.

Heightened Hygiene Precautions during this time 

Our staff and volunteers are working hard to protect our members and ourselves (and all our families) from the Covid-19 virus.  

Veg Packing: All staff have been trained in Coronavirus hygiene including hand washing and how to deal with sneezes.  All staff wash hands before the pack starts and wear gloves while packing. Staff know not to touch their faces or phones during the packing. All staff wash hands according to official public health guidelines before and after eating or any breaks.

Veg delivery: The delivery van is cleaned between each delivery trip and delivery staff have been trained in how to deliver veg to pick-ups to minimise the potential for virus transmission. 

Please help us! The veg scheme operates via public pickup points so we ask you to take all precautions for public spaces including bringing your own hand sanitiser or sanitiser wipes to wipe your hands after collecting your bags from the storage cupboards/staff.  Please remember to wash your hands after unpacking your veg (and fruit) at home as well as washing all fruit and veg before use as usual.