Lee Greens staff, our farmers and volunteers will be taking a short break over Christmas and New Year. This means there will be no bag to collect on 30th December.
Instead, you will receive a Bumper Christmas Bag on 23rd for which you will be charged for two weeks (23rd and 30th). Both veg and fruit bags will be Bumper Bags. See below FAQ on our Bumper Bags.
We will not be checking emails between Christmas day and New Year’s day but you can still make changes to future deliveries by logging into the website. We will respond to emails on/after Monday 3rd Jan.
Below is a summary of dates and deadlines followed by FAQs – please read as some deadlines have changed for Christmas.
Dates to note:
Thursday 25th Nov (10am) - register holidays before 10am so that your next GoCardless payment for December is amended accordingly. See FAQs below about holiday booking for the Bumper Bags.
Wednesday 15th Dec (Midday) - last day to register holiday for the Bumper Bag on 23rd Dec by logging into your account on the website (this is an early deadline). To change or upgrade your bag to an even bigger bumper bag email us. Or perhaps add a fruit bag for Christmas? You can also email us to donate your Bumper Bag to charity and we will deliver your bag to the AFRIL Foodbank or The Whitefoot and Downham Project Foodbank.
Christmas is a very difficult time for refugee families and others in need in the borough, so any donated bags are really appreciated. Over the last two years, we were delighted to donate 27 bags plus our surpluses to charity. We know that our customer donations combined with Lee Greens’ regular surplus donations make an enormous difference to our neighbours.
If you wish to buy an additional Bumper veg and/or fruit bag to help those families, email us and we can arrange this for you. You will be charged for your Bumper bag (s) and also for the donated Bumper bag.
Thursday 16th Dec - collect your regular sized bag as normal.
Tuesday 21th Dec (Midnight) - last day to email us to donate your Bumper Bag to charity (it's too late to cancel at this point, as we've already ordered the veg, so you will be charged).
Thursday 23rd Dec - collect your Bumper veg and fruit Bag (if ordered) from your usual pick up point (check pick up times as some pick up points may vary their Christmas opening and closing times or may not be open on 24th). We will email you with time changes as and when we hear from the pick up points.
Friday 24th Dec - Lee Greens closes at end of business day, please report any issues by 5pm.
Wednesday 29th Dec (10am) – Deadline for changes to your first January bag (note this is an early deadline).
Thursday 30th Dec - NO DELIVERIES.
Monday 3rd Jan - Lee Greens office opens.
Thursday 6th Jan - Collect first Veg and Fruit Bag of 2022.
What is the Bumper Bag?
The Lee Greens Bumper Bag is an extra value bag: you will receive a larger quantity of vegetables than your usual bag. Your fruit bag will be a bumper bag too! Effectively we are packing the roughly the value of two bags into one to help you get through the holiday season. There will be an extra quantity of most items, plus additional festive items and higher value items. Collect your bag with the usual coloured tag as you would normally.
How will I be charged for the Bumper Bag?
You will be charged for TWO bags and payment will be taken in advance at the start of December. Your statement will show a charge for 23rd December and 30th December but you will only receive ONE Bumper Bag on 23rd December. There will be no bag on 30th December.
What fruit and veg can we expect in the Bumper Bag on the 23rd?
A variety of festive possibilities, you will find some of the following.... Carrots, Onions, Parsnips, Roasting Potatoes (in the potato bags), Sweet Potatoes, Leafy Greens, Red Cabbage, Brussels Sprouts, Broccoli or Cauliflower, Mushrooms, a Herb and Lemons.
Fruit bag customers can expect apples, pears, oranges, kiwi, maybe bananas and possibly pomegranates.
What if I want a normal size bag on 23rd?
Unfortunately we are not able to make different bags available because it's a very busy packing day for us and we don't want to risk the wrong bags going to the wrong people. We expect many items in the bags to store well so you can continue to use them throughout the festive period. If you really don't need a bag then you can book holiday or donate your bag to charity (see above).
I usually get a "no potatoes" bag but I definitely want some roast potatoes for my Christmas Dinner. What should I do?
If this is a one-off change then you should email us by midday on 15th December, we will revert your bag back for 6th January. If you wish to change your regular bag from 6th January let us know.
Can I upgrade my Bumper Bag?
If you want to upgrade your Bumper Bag email us by Midday on 15th December and we will do that for you and revert your bag to your usual bag for January 6th.
I would like to suspend my bag over Christmas, what are my options?
1. Donate your bag to charity - email email@example.com by midnight on Tuesday 21st December.
2. Register holiday for 23rd December bag via your online account by midday on Wednesday 15th December.
If you register your December holiday dates by 25th November you won't be charged for those dates when the December payment is taken. If you miss the November deadline to book holiday, don't worry, you will be reimbursed against your January payment (provided you suspended the bag before the 15th December midday deadline).
Will there be a bag on 30th December?
No, the last bag of 2021 will be on 23rd December.
What happens if I need to suspend my bag after 15th December?
You will still be charged for the Bumper Bag, so please ask a friend or family member to collect your bag so it is not wasted. Alternatively, please email us at firstname.lastname@example.org and we can arrange for your bag to go to charity.
I registered my Holiday after 25th November so I have already been charged for the Bumper Bag? What happens?
You can still register a holiday for 23rd December by midday 15th December, your Lee Greens account will be in credit and January's payment will be lower. After 15th December you will be charged as we will have purchased the veg and fruit for your bag(s).
Holiday booking options
If you have booked 23rd December holiday please also book the 30th December, as both form the Bumper Bag for charging.
If you have booked the 30th December as a holiday but have registered to receive the Bumper bag on 23rd, please cancel the 30th holiday so we can charge you for the two weeks. Remember there will not be a bag delivered on 30th December but your payment notification will show the 30th December for charging purposes only. Please email us if you are unsure what to do or need help.
I am not due a bag on 23rd December but would like to receive the Bumper Bag?
Try logging into your account and select 23rd December. If you have any problems, contact us by email before midday on Wednesday 15th December.
When can I collect my bag?
Please check your emails and the Weekly Newsletter for collection point opening times. We will email more information over the next few weeks
What happens if there is a problem with my Christmas Delivery?
You can contact us up until 5pm on Friday 24th December via 07474576012 if urgent or email us at email@example.com and we will try to sort out any issues.
Will I be able to make changes to my bags between 24th December and 3rd January?
Yes you can make changes to your online account but we will not be monitoring emails regularly during this time. There will be a delay responding to emails but they will be responded to in due course.
When do deliveries resume in the new year?
Deliveries will resume on 6th January 2022.The January monthly veg and fruit bags will be charged for during the first week of January. Register any bag changes or holidays by midday on Wednesday 29th December.
Lee Greens Team