FAQs

FAQs

How does the scheme work?

When you sign up you choose what size bag you’d like to order and start paying by monthly direct debit. Payment for the bags is taken monthly in advance at the beginning of each month. For weekly bags the monthly payments will be for 4 or 5 weeks. For fortnightly's payments will be for 2 or 3 weeks. When you first sign up we take payment for bags until the end of the first month, thereafter monthly at the beginning of each month. Holidays registered correctly (see 'what happens when I am on holiday' below) are credited to your Lee Greens account and reflected in the next month's payment. 

Organic vegetables are ordered fresh from farmers every week. Most veg is harvested early in the week, delivered to us on Wednesday or Thursday. Our team of volunteers pack the bags during our Thursday pack morning. All bags are then distributed to all our pick-up points in the Lewisham and Greenwich area on Thursday afternoon where you can collect them at a time that suits you. Bags are cleared away and disposed of after the cut off day and times shown in our pick up points page - this is for health and safety reasons at our pick up points. We advise that you collect your veg as soon as possible after Thursday delivery for maximum freshness. See our How it works page for more details.

How much will the bags cost?

We offer different sized bags at different price levels. Visit our How it works page to see what's in each bag and sign up page to find out more.

How do prices compare with other places?

All our produce is organic (see below), and we pay a fair price to local farmers. We operate on a pick-up basis so there are minimal delivery costs and use a mixture of volunteers and paid staff. This keeps our costs down and the bag costs as low as possible Our prices are comparable to other veg box schemes and provide good value compared with supermarket organic produce.  Details of our prices can be found here.

What will be in the bag?

Bags will contain a selection of seasonal produce. For example, a small bag might contain potatoes, carrots, onions, broccoli, squash and spinach. See the This week's bags for what's in this week's and last week's bags

Can I pick what's in the bag?

Bags are available at different sizes but in order to keep our prices low we cannot offer bespoke bags.  You may be able to swap one item for another at our larger pick-up points where a "swap box" will be available.

Will you deliver vegetables to my home?

In order to reduce food miles, minimise emissions, keep costs down and support local businesses the scheme delivers bags to a number of designated pick-up points each week. These are pubs, cafes, local shops, universities etc. The bags are delivered on Thursday afternoons and you can collect your bag at a time that suits you according to the opening hours of the establishment or 24 hours at our pick up points with outdoor shed or lock ups. If you are interested in serving as a pick-up point please contact us.

What happens when I am on holiday?

If you are on holiday or cannot pick up your bag, you can ask a friend to pick it up on your behalf. Alterantively, Log in and select holiday by Thursday 10am the week before delivery and we'll cancel your bag (i.e. 1 week's notice). If you let us know by this time you will not pay for the bag.

You can do this by going to the homepage, click on 'log in'. Use the email you signed up with and password. Select 'forgotten password' if needed. 

If you forget to register your holiday in time we can donate it to the AFRIL charity for refugees in Lewisham or another designated charity, such as the Whitefoot and Downham Food Project Plus food bank and Refugee Cafe. Email us any time up until Wednesday (the day before delivery) and we'll donate it for you. Many of our customers donate bags from time to time rather than take it as holiday, especially at times like Christmas. You can even purchase bags to donate or as gifts for family and friends.   

Sign up and cancellation policy.

You can sign up and complete the direct debit online. Provided you complete the direct debit instruction by Thursday 10am, you will get your first bag of veg the following Thursday. There is no lengthy contract period but when you sign up you commit to a minimum of 1 month. After that, if you wish to stop we request that you finish at the end of month paid up to, ideally 1 month's notice. You can pause or cancel your subscription online by logging in to your account.

Can I order fruit as well as vegetables?

Yes, there is an optional fruit bag which can be added as a suppliment to the veg bag, at sign up or any time after. We occationally add an iterm of fruit or herbs from time to time in the standard and large bags.

Where are the vegetables grown?

Most of our veg will be grown by our farmers who are located with 100 miles of London - mostly from Kent, Essex, Norfolk, Suffolk, Cambridgshire and Sussex. We do buy some veg from UK farms a bit further afield in order to maintain variety. At certain times of year especially during the hungry gap between April and May (the period when UK harvest stock are depleted and Spring produce hasn't arrived), we will need to supplement from near Europe. 

Fruit bags will have higher proportion of non UK produce in order to provide access to citrus and bananas. But we will always provide as much UK fruit that is available and in season.

We are committed to supplying veg that is as local as possible but we also want to give our customers an interesting variety.  We work hard to get the right balance at a good price. We never use air freight and our use of pick up points rather than delivery to homes keeps our carbon footprint down.

What do you mean by Organic?

The veg we supply comes from farmers who farm using organic principles - they work with nature, protecting the health of the soil and ecosystems of which they are a part. However, not all are registered with an organic certification body such as the Soil Association. Some farms are registered as Biodynamic. See the "Our Farmers" page for further details for each farm.

Can I have fortnightly bags?

Yes. When you sign up choose the fortnighly bag option. Fortnightly bags work best with the Standard and Large bags, as you will get carrots and onions each time. With the small bags, those veg alternate each week so you will either get carrots or onions each fortnight.

Our preference is for weekly delivery because one of the aims of the scheme is to support small farmers by giving them a regular income so they can plan and scale their planting and operations. This is best achieved by committing to a weekly veg bag. However, if a fortnightly bag suits you we are pleased for you to join.

How do I change my bag or pickup location?

Login using your username and password to access your account page. Click 'edit a current order' in the top right. You will not be able to change an order for a week that is already in progress i.e. after Thursday 10am for the following Thursday.

Why do you use plastic?

The carrier bags we use are made from recycled plastic and we ask that our customers return them so they can be reused as often as possible. We use plastic bags because they are robust enough to hold the weight of the veg, waterproof and durable for customers to carry home in all weathers.

Our suppliers have moved away from supplying polythene bags for their leafy greens. They now tend to use biodegradegable bags and compostable materials to keep them veg fresh. These can be retained and used at home for your own purposes. Any that are not required or any other plastic materials can be returned to be recycled by a recycling service we pay for. 

Plastic has the ability to preserve most veg such as leaves, maintaining freshness for the period from packing until pick up. So are working closely with our suppliers to source useable, practical and enviromentally sound alternatives to the current bags.

We ask our customers to either decant their veg into their own bag at the pick up point and leave our bag (and tag also) or return our bag the following week so we can re-use it.

For further information about the general use of plastic related to schemes like ours and the environment issues involved see what Growing Communities has said here.

To see what else we do around recycling read our article